Diagnostics
We will inspect your computer for hardware or software damage and will give you an estimate for the repair. Our diagnostic rate is $65 per hour. The majority of our diagnostics are completed within a 1/2 hour. We will notify you if your diagnostic extends beyond the minimum 1/2 hour.
- Through diagnostics, we are able to determine if physical hardware is preventing your system from functioning properly, or if the software installed on the computer is causing a conflict.
- If the diagnostics prove that a part has failed we will offer you our best recommendation for a replacement part or system. You will receive an accurate quote for the repair and you may choose to complete the repair or pay the diagnostic fee.
- If the diagnostics prove that software has caused a conflict on your system we will recommend the service that will correct the problem. Most computer problems are software problems that do not require part or computer replacement. If you wish to not repair the computer you will be required to pay only the diagnostic fee.
Will there be a charge for diagnostics?
We do our best to provide the best advice! We will always attempt to provide you with expected costs for repairs based on the information provided to us. Once we go through the process of checking your device in we ask all customers to sign an agreement that includes our minimum diagnostic fee of $32.50
Specific errors or uncommon technical issues may require diagnostics and troubleshooting before a resolution can be determined or achieved. Unless otherwise agreed we will inform you if we anticipate your diagnostic to take longer than a 1/2 hour.
You can view all of our computer repair services by visiting our services page here.
Can diagnostics be done in my home or office?
In many cases diagnosing your computer on-site is only recommended after we have done initial diagnostics and troubleshooting in our office. This helps us to determine if the issue is isolated a device or connection that is only being used in your residence or business.
If you are unable to bring in your device and you have high-speed internet access we may at our discretion offer remote-support diagnostics. Ask us about local drop-off and pick-up as well as on-site services if in-shop service doesn’t meet your individual needs.
If your wireless printer or home network needs troubleshooting you will require on-site services which are billed hourly.